Enterprise Application Management
Organizations rely on access to people and information to successfully provide service and grow business. Yet, the resources they depend on are scattered across multiple organizations and fragmented systems. Efficiently connecting these people with the information they need remains elusive and made more challenging as networks grow.
Openwater was founded with the mission to organize a company’s information and make it securely accessible and personally relevant. Our DNA is rooted in customer service and we have spent decades focused on fundamentally improving the service experience of both customers and employees. Interactive Search Networks are a culmination of these efforts and are being used by our customers to solve a variety of very important yet diverse business problems.
Customer Sales and Service
Openwater customers like Ingres Corporation are using Interactive Search Networks to improve customer service and grow revenue across their most strategic accounts. They are doing so by using the search network to first connect their existing service, sales, and document repositories and then second, personalize the information to the individual based on role whether that is a support representative, a sales rep, an account manager, or the customer. This enables each person to find the information they need when they need it – driving faster problem resolution times, increased transparency and collaboration, and a more personal and intimate customer experience.
IT Application Upgrades
Openwater customers like Ametek Corporation are using Interactive Search Networks to reduce the time and cost of doing large-scale enterprise application upgrades. It is no secret that the vast majority of enterprise application upgrades are late and over budget. Businesses are seldom aligned with IT and the amount of information and expertise required for a successful upgrade is often scattered within an organization or resident only in a hired consulting organization.
Interactive Search Networks solve this problem by coming pre-packaged with built-in information, expertise, and best-practices that immediately aligns the business owners with IT and organizes the upgrade through a series of systematic and transparent milestones. Business and IT are aligned around centralized objectives and can collaborate and interact on the network each getting the information they need presented in a language understood by their business. Customers using Openwater Search Networks have completed upgrades in half the time and ¼ the expected cost.
Mergers and Acquisitions
Openwater customers like NewAge Corporation are using Interactive Search Networks to streamline the integration of fragmented information systems and culturally diverse organizations post merger and acquisition. Interactive Search Networks are used to connect the information systems of the two merging organizations without requiring costly integration and provide an environment that enables immediate collaboration and interaction between the two companies – helping to bridge the initial gap in language, terminology, acronyms, and organizational structure.
Other Applications
These are just a few ways Interactive Search Networks are being applied to solve real world business problems. In addition to the high tech and manufacturing companies listed above, additional solutions and applications are continuously being developed and evolving in industries like legal, education, transportation and logistics, government, e-Commerce, financial services, professional services, and many others.